We are open all year round except Christmas and bank holidays, Mon-Fri, 08:00-18:00. Occasionally, we will provide early starts and late finishes but these are adhoc and not permanent. 

We do not provide term-time only care. We understand that this may be difficult, for teachers particularly, but with limited spaces we cannot hold spaces during school holiday periods.

We have a minimum 2 contracted days per week policy. This helps us to avoid a high turnover of children, meaning less key children for our staff and therefore better standards of care.

You and your child’s information are of the utmost importance to us and stored securely and confidentially, in accordance with GDPR and the Data Protection Act 2018. No information will be shared without consent.

Any complaints are taken extremely serious at our setting. We have cameras operating and recording during business hours in each of the areas where care is provided. Access to this cannot be provided to parents for confidentiality reasons. Complaints can be raised to our manager or if that feels insufficient the owner. Depending on the severity of the complaint, Ofsted can be contacted directly and all necessary contact numbers can be found at our setting.

A full list of our Policies can be found in our ‘Policies & Procedures’ document, provided to parents following a viewing.